FAQ
Sweet, sour, delicious, happy, colorful, diverse - this answers most questions about hitschies and if something is still unclear, then feel free to take a look here.
Do you have gluten-free products in your range?
Yep, we have. So that you can always find them quickly, we have marked these products with a “gluten-free” symbol on the product packaging and on the individual product pages on our website.
Do you have products that are halal in your range?
Yes, we are pleased to be able to offer you halal-certified products. So that you can always find them quickly, we have marked these products with a “halal” symbol on the product packaging and in our online shop.
How and where can you best store Hitschies products?
In their stomachs, that's where they feel most comfortable. Until then, it is best to store our products in a cool and dry place. In addition, you should not leave the packaging open so that the colorful delicacies remain as tasty as they were on the first day.
Where can you buy hitschies products?
Luckily in quite a few different places and places. You can find our complete range right here in our online shop. Just take a look HERE . Outside the online world, you can find our products in many supermarkets such as REWE or EDEKA or in discounters such as Netto or Penny and in drugstores such as Rossmann or Müller. Of course, there are also our two factory outlets in Hürth and Michelstadt. If you can't find your favorite hitschies item in your supermarket, help us change this! Simply find the store manager in the store and tell him that you would like to buy the product in his store.
Can I change anything about my order after I have placed it?
Forgotten your favorite product or entered the wrong address? That's a real shame, but unfortunately for technical reasons we can no longer make any changes to your order after your order confirmation, neither to the number of products nor to your delivery address. If your package cannot be delivered, it will automatically be sent back to us.
Please also note that once you receive your order confirmation by email, your order can no longer be canceled.
I haven't received a confirmation email, what can I do?
When we have received your order, you should have received a confirmation email from us. Didn't receive an email? First, check your spam folder. If you can't find what you're looking for there, feel free to send us an email to onlineshop@hitschler.de .
Where is my order?
When your order has been shipped, you will receive a shipping confirmation from us with a tracking link, which you can use to view the status of your order at any time.
Wann und wie bekomme ich die Rechnung?
Du erhältst die Rechnung aus buchhalterischen Gründen zusammen mit der Versandbestätigung.
In der Mail ist ein Link für den Download der Rechnung.
Die Rechnung ist für 365 Tage verfügbar. Danach musst du dich bei uns melden.
Are there also vouchers?
Yes, you also have the opportunity to order and give away vouchers for our megaaa online shop. You can find our vouchers HERE . When you order a voucher, you will receive an email with a voucher code, the value of which you can redeem when shopping for our delicious delicacies, fashion, pet care or other mega items.
What payment methods are there?
You can pay in our online shop via Paypal, Klarna, mobile wallets or credit card.
Kann ich nach Registrierung noch Daten ändern?
Solltest du nachträglich z.B. deine Rechnungsadresse ändern wollen oder deine Info ob du Paletten annehmen kannst, schreibe bitte eine Mail an den hitschies Support an business@hitschler.de
